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Returns & Exchanges We pride ourselves on offering the highest quality merchandise. If you are unhappy with your purchase, please read the below then email info@rileeandlo.com for further instructions, a return address to ship to, and a return ID number. Returns won't be accepted without an email from you or return ID number.
All returns must be returned via FedEx or UPS, and must have a valid tracking number. Any return made to us without a valid tracking number may be refused and your card may not be credited for your returned items.
When we receive your package we will notify you ASAP with a confirmation email. At that time, if the product is in good shape/original condition, we'll refund your credit card and send a confirmation email on that as well.
Items must be unused in original condition within 14 days for a full refund. You can return an item for up to 30 days for credit or exchange. The item must be returned in the same condition as it was sent, unworn. Although we check all merchandise for defects and damage prior to shipment, it is the buyers’ responsibility to check the product upon arrival to make sure it is free of any defects. Damaged goods due to buyers' negligence will not be accepted for refund. Any return or exchange that does not meet the above criteria will be sent back to the customer, as we do not sell used merchandise.
Sale, custom and personalized orders cannot be returned and are final sale. All sale items are not returnable. PLEASE NOTE: Shipping and handling charges are non-refundable. Coupon codes are not considered sale items. However, if you use a coupon code on a sale item it is still a final sale and not returnable.
Please note you can only use one promo code at a time. You can't use both a coupon code and a gift card on one order.
For ship to address info and other questions, email info@rileeandlo.com.
In your return package, please include a copy of your receipt with a written reason for the return and/or any exchange request. An email confirmation will be sent upon receipt of merchandise.
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